Service form for complaints B2B Export

Service form for complaints
We regret that the product did not meet your expectations. Please complete the form and send it along with the required photos of the defect product. To ensure that we can process your request quickly and efficiently, please note the requirements for the product photos listed under point 4. Please keep the item which is the subject of the complaint until the complaint has been resolved. This will allow us to examine the matter thoroughly and find the best possible solution for you. Thank you for your understanding and patience during this process.
1. Customer information
Date*

DayMonthYear
Customer number*
Name/ address*
Email*
Contact person for queries*
2. Product/order information
Quantity*
Unit*

PairRightLeft
Article number or product details*
Order, delivery note or invoice number:*
Product sold on*

DayMonthYear
Frequency of wear of the product*
3. Reason for complaint, please describe in detail
Reason for complaint*
4. Photo upload

requirements for product photos
- Photos of the full product including a focused photo of the affected area
- Legible photos of the front and back of the sewn-in stocking label
- Photo of the label on the product packaging
- In case of fit complaints, please take photos directly on the customer's leg
Photo upload*

Cancelof
5. Handling request
Handling request*

ReplacementCredit noteWritten response to assist in discussions with patients
Remarks
SIGVARIS and SIGVARIS GROUP are registered trademarks of SIGVARIS AG, CH-9014 St. Gallen, Switzerland, in many countries worldwide. © 2024 Copyright by SIGVARIS AG, CH-9014 St. Gallen, Switzerland
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Service form for complaints

1. Customer information

2. Product/order information

3. Reason for complaint, please describe in detail

4. Photo upload

5. Handling request